NEC SL2100 ACD License BE116752

Product Details

Provides Automatic Call Distribution feature, which uniformly distributes calls among agents of a programmed ACD Group.

• Agent Login/Logout
• Agent Identity Code (AIC) – allows agents to log into any ACD group or multiple ACD groups
• Emergency call to ACD Supervisor
• Enhanced DSS operation
• Manual & Automatic Rest Modes
• Manual and Automatic Work Times
• Queue Status Display for ACD Supervisor

ACD Capacity

(8) ACD Groups - Each with a maximum of (128) Agents - Each with (1) ACD Supervisor

ACD Announcement Messages

The ACD feature can provide Delay Announcements to callers in queue.
It can also play "Queue Depth" announcements, which advise the caller how many calls are ahead of them in the queue.
These announcements use the VRS feature, which is built into the system software.

License Scope

System-wide license